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At UK Diesel Parts we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.
- Before returning any goods please read our Terms and Conditions.
- Any products returned must be in a re-saleable condition & include the original packing and documentation.
- UK Diesel Parts must be informed of any return requests within 7 days after the day on which the goods were received.
The steps below are guidlines for returns and do not represent an obligation for effectively exercising the right to cancel
Before returning your item(s) please contact UK Diesel Parts Ltd for a Returns Authorisation Number.
- To Obtain a Returns Authorisation Number Email the customer service department at firstname.lastname@example.org
Once your return is authorised an acknowledgement will be emailed to the address used on your original order.
Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form in with your item(s), failure to do so will delay your refund.
Clearly mark your Returns Authorisation Number on the outside of the package, and send to the address provided:
The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.
All returns must be received within 7 days of receiving a Returns Authorisation Number.
Upon receipt, all products will be inspected and at our discretion, credit may be refused.
Any Packages received without a valid Returns Authorisation number on the outside will be refused.